Personal identification information
We may collect personal identification information from customers through various methods, including, but not limited to, when customers visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Customers may be asked for the following data, as appropriate, their name, email address, mailing address, and phone number. Customers may, however, visit our Site anonymously. We will collect personal identification information from Customers only if they voluntarily submit such information to us. Customers can always refuse to supply personal identification information, however this may prevent them from engaging in certain Site related activities.
The website operator stores all the personal information provided by individuals and legal persons who made a purchase at www.tesyl.com (further in the text they are referred to as “customer“) to perform and confirm the sales contract conditions enclosed by the consumer and the seller through the e-shop. The purpose of collecting and storing the personal data is to process the electronic orders, deliver the goods, invoice the payment, and for the purpose of convenient communication between the contracted parties for the 10 year period.
The website operator does not give out customers´ personal information to third parties. Our subcontractors and carriers only receive the necessary information needed to successfully complete the orders.
Personal information of our customers is handled in accordance with the law provision no. 428/2002 Z. z. about personal data protection as amended in later regulations. By completing an order on our e-shop at www.tesyl.com our customers confirm that they willingly and consciously provided their personal data to the website operator. They agree to have their information processed by the operator in our registry given that it is not contrary with legal regulations. Customers also agree that the data are made available to third parties and state institutions under certain conditions established by legal regulations.
Customers agree to have their data processed by an intermediary delegated by the website operator.
Customers declare that they provide only truthful information. Customers declare that they are aware of the consequences that arise from providing false information, especially data that could be classified as criminal acts.
The website operator is empowered to verify the provided information about the customer´s credit card at the competent call-centre of the bank or company that issued the credit card.
Non-personal identification information
We may collect non-personal identification information about customers whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about customers´ means of connection to our Site, such as the operating system and the Internet service providers utilized IP addresses and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance customer experience. Customers´ web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Customers may choose to set their web browser to decline cookies, or to alert them when cookies are being sent. If they do so, please note that some parts of the Site may not function properly.
A cookie is simply a small text file that is downloaded in the background by your browser. It usually contains only a unique reference code that means the website can 'remember' you as you move between pages. No personal information is stored at all in the cookie.
Examples of why cookies are used include remembering that you are logged into a site even when you change pages, so that you don't have to log in again; remembering what items you have put in your shopping cart; and so on.
We use simple cookies on this website. First party cookies are used for remembering you from page to page. Third party cookies are used for analytics, or for embedded applications such as the Flash player. All Cookies used by this Website are used in accordance with current EU Cookie Law.
If you prefer that your web browser should not download cookies, then there are ways to set it not to. However, this will mean that some functionality of websites, including this one, will not work.
For more details see http://www.aboutcookies.org/
How we process collected information
Diylog s.r.o. may collect and process customers´ personal information for the following purposes:
We may use the data as a whole cluster to understand how our customers use the services and resources provided by our Site as a group.
- To improve customer service
- Information you provide helps us respond to your customer service requests and customer support needs more efficiently.
- To personalize customer experience
- To improve our Site
- We may use feedback you provide to improve our products and services.
- To process payments
- We may use the information customers provide about themselves when placing an order only to process that order. We do not share this information with outside parties except to our partners who cooperate with us to provide good customer service.
- To run promotions, contests, surveys or other Site features
- To send customers information they agreed to receive about topics we think they will find interesting.
- To send periodic emails
- We may use the email address to send customers information and updates pertaining their order. It may also be used to respond to their inquiries, questions, and/or other requests. If customers decide to sign-up to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time our customers would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, customers can also contact us via our Site.
How we protect your data
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information
We do not sell, trade, or rent customers´ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with the third parties for the limited purposes mentioned that we received your permission to do so.
Third party websites
Customers may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Your acceptance of these terms
By using this Site, you confirm your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed as your acceptance of those changes.
We do not provide or give out any personal identification data for the purpose of direct marketing without your consent. With the exception of employees, suppliers and subcontractors, the website operator does not provide or give out any personal identification data except those cases when legally required (e.g. court order) or when a notice is necessary to protect the properties and rights of the operator, the third parties and the general public. If you are a registered customer at www.tesyl.com and you submitted your email, the operator might send updating emails about new features and functions of the website, he might be interested in your opinion about the current topics at www.tesyl.com and about our products. We take appropriate actions inevitable for the protection against illegal access, illegal use, change or destruction of personal identification data.
Personal data are processed for the following reasons:
- To issue the invoice in accordance with law 222/2004 Statute about value added tax, § 71 section 2 letter. b).
- Delivery of goods and initial identification and verification of the buyer or authorized person before handing over the paid goods
- Order confirmation, payments for goods, delivery of goods
- Registry of people registered via e-shop
- Registry of orders and sales contracts to handle possible warranty claims
- To send e-mails with the buyer´s approval about current offers and with commercial information
We handle the personal data in accordance with the no. 428/2002 Zb. Law governing the personal data protection.
The operator is obligated to delete the personal data of a customer upon his/her wish and written request even without stating the reasons why.
This document was last updated on August 27, 2020